Terms and Conditions

First order is always a Pro Forma invoice.

Invoices thereafter are on account payable in full within 30 days of receiving stock.

Goods will not be supplied to overdue accounts until such time as the account is brought up to date. Please contact us if you have an issue with payment we are happy to work with you as we understand things do happen.

DAMAGED GOODS CLAIMS

Things can go wrong, we take care in packing our products as they can be delicate and work hard to get your order packed and on it's way. On occasion we do have accidental breakages which can happen in transit.

All claims for damaged goods or short orders must be received within 7 days of the delivery date.

Should you need a credit on any damages, please email your claim to [email protected].

We would appreciate photo of the damage. Photos can help us work out what went wrong and help our manufacturers decide if the design needs to be changed.

DELIVERY COST

We use Australia Post, if you have a preferred freight company and prefer to use them please make us aware at the time of order. 

Delivery costs will be added to your invoice. This varies state by state, your location, and the size of the order. If the cost is over 10% of the total order we will contact you before sending.

For remote locations we will compare delivery costs with different companies to get the best rate.

MINIMUM ORDER

We do not have minimum orders. We believe in trying our product to see if it works for your business.

We require a minimum of 2 pieces on smaller items. As you can imagine most of our items are small and come in two’s. This helps us and helps reduce costs by saving time when picking and packing your order. It also helps the environment as less packaging is needed.

PAYMENT OF ACCOUNTS

Accounts may be settled using one of the following options:

1. Payment by cheque
   
   Please indicate Invoice Number on the reverse side of the cheque, please post to 2/2 Jellicoe Street Werribee 3030 VIC.

2. Direct deposit into our Bank Account
   
   Distinctive Creations Pty/Ltd
   Bendigo Bank
   BSB: 633000
   Account No: 156428435

3. Payment by Credit Card (VISA & Mastercard)
   
   

   Call us on 0412 961 196

PRICES QUOTED ARE EXCLUSIVE OF GST AND FREIGHT CHARGES

All Prices are quoted in Australian dollars on this site. Prices are subject to change without notice.

All Goods remain the property of Dejo Imports until payment is received in full.

We reserve the right to recover all legal expenses incurred to settle overdue accounts.